Manager, Technical Services - Platform

Location Oakville
Contact name: Rob Halick

Contact email:
Job ref: 501
Published: about 1 year ago

Our Client, the National leader in their industry, is seeking a talented Infrastructure Manager to join their growing Technical Services Team. This is a full-time permanent opportunity based in the west-end Greater Toronto Area (GTA). We have worked extensively with this Client for 15+ years and have received excellent feedback from those candidates whom we have successfully placed. Please contact us to learn more.

Reporting to the Director of Technical Services, in this opportunity, you will undertake the following:




  • Leverage skills, knowledge, and expertise, to provide suggestions, recommendations, and improvements to existing Infrastructure platform solutions
  • Using IT Infrastructure strategic plan and Technology Road Map as a reference, prioritize, and manage resources effectively to ensure that IT services and project execution are delivered based on set expectations and commitments
  • Provide leadership to the Platform Services team by communicating vision, strategies, and objectives.
  • Conduct feasibility studies, infrastructure "health" wellness assessment to identify risks with corrective plan to maintain secure and reliable environment
  • Lead and collaborate with offsite support organizations to deliver mission critical business system services (e.g. CISCO, DELL-EMC, Microsoft, Citrix, VMware, etc.)
  • Collaborate with Enterprise Architecture and other Technical Services groups to determine, recommend and update strategic Infrastructure and Technology direction programs to ascertain approvals and buy-in from IT Executives and Management teams
  • Implement and sustain infrastructure standards and processes owned by IT Technical Services
  • Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
  • Manage costs; provide financial forecasts as part of yearly costs and budget planning
  • Collaborate within group and others to implement transition program from infrastructure build and implement to run and operate
  • Work with project teams to understand system implementation details for the development of effective plans to implement on time and on budget
  • Responsible for managing local resources and offshore focused on supporting all lines of business
  • On-call availability for escalations



  • 5+ years Management/Leadership of IT infrastructure experience
  • 10+ year of previous technical / hands on experience from an IT infrastructure perspective
  • Solid experience in ITIL/ITSM best practices IT environments
  • BA/BS University Degree in Computer Science or Engineering or College equivalent
  • Highly self-motivated and directed with the ability to lead and mentor direct reports
  • Strong collaboration and communication facilitation skills to manage through the often opposing demands put on infrastructure team resources by project demands